Tech Host Admin - Work From Home - open for NCR candidates

• Join one of the leading Business and Consulting Services in Australia!
• The offer is inclusive of a laptop + internet allowance + HMO for you and your dependent within the first month (with Covid insurance coverage).
• The ideal candidate’s workstation should be set up in a safe and secure location at home with stable and reliable internet not less than 25 Mbps.
• Must have experience in MS Teams or Zoom!
• PHP 35,000 – PHP 45,000 per month.
• 7:00 am to 4:00 pm, Manila time, Monday to Friday.

About the Company

They are a successful strategic firm, providing services such as leadership development, organisational design, change management, and strategy development to leading firms, typically in knowledge-intensive and people-focused industries.

Headquartered in Sydney, Australia, they help organisations in the public and private sectors build capability and adjust quickly to their changing environment. They deliver a range of specific interventions to help their clients build organisational strength: tailor-made leadership development programmes, focused executive coaching programmes for senior leaders, organisational change, organisational development initiatives, and a range of learning and development initiatives.

They place a strong emphasis on contributing to positive social impact in the community. The company has a vision of 1M1B, which is to deliver a positive large-scale impact to the broader community. To achieve this vision, the company offers its services to not-for-profit client organisations and government agencies at reduced fee rates, contributes its time pro bono to various social initiatives, and sits on boards of influential actors of social change worldwide.

Awards of this company:

• Recipient of the HRD 5 Star Employer of Choice Award in 2022
• Recognised as Australia's Best Employer of Choice at the Australian HR Awards
• Ranked in the Top 10 of AFR/BOSS Australia's Most Innovative Professional Services Firms for two consecutive years.
• Winner of the Brandon Hall Gold Award for Leadership Development
• Winner of the Australian Workplace Excellence Award for Organisational Change

About the Role

Your role is to manage and optimise virtual communication platforms like Zoom and Teams for project-related meetings, workshops, and collaborative sessions. By embracing your role as a Technology Hosting Contributor, you will contribute to seamless virtual experiences for our clients and foster efficient collaborations within our teams. You are to ensure smooth coordination and efficient management of various tasks and activities related to scheduling, administration, and logistics within the team or organisation. The primary focus is to allocate approximately 30% of the time to handle these responsibilities effectively. Also, you are to ensure accurate and timely entry of project-related information into the organisation's project management system. The role is estimated to allocate approximately 30% of the time to handle these responsibilities effectively.

Key Responsibilities

Technology Hosting Responsibilities (40% of the time):

• Schedule and host virtual meetings, ensuring successful sessions.
• Troubleshoot technical issues and maintain smooth audio/video connections.
• Familiarise yourself with platform features and functionalities.
• Seek assistance from the Technology Hosting Manager if needed.
• Consider exceptions for separate tech hosts or large groups.
• Commit to additional training to enhance platform knowledge and usage.
• Contribute to the success of projects and exceptional virtual interactions.

Project Management Systems (30% of the time):

• Maintain and monitor project plans, schedules, work hours, budgets, and expenditures.
• Capture and record all costs associated with projects accurately.
• Prepare timely and accurate invoices for projects.
• Maintain the Work in Progress (WIP) report, updating it regularly.

Scheduling & Administration (30% of the time):

• Enter project details into the Project Management system accurately.
• Arrange and coordinate coaching sessions for clients.
• Schedule meetings between clients and consultants.
• Set up and coordinate virtual and hybrid workshops and meetings.
• Make travel arrangements when necessary.
• Act as the primary point of contact for program-related coordination and logistics.
• Note: As the role is new, responsibilities may be subject to change or adaptation, and the team provides training and support to help excel in the role.

Position Requirements 

• Proficient in platforms such as Microsoft Teams or Zoom, with prior experience in utilising them effectively.
• Demonstrates exceptional organisational skills and keen attention to detail.
• Possesses excellent English communication skills, capable of effectively navigating challenging situations.

About You

As the ideal candidate for this role, your skills perfectly align with the responsibilities at hand. Your technical proficiency in virtual communication platforms such as Zoom and Microsoft Teams is exceptional. You have demonstrated the ability to navigate these platforms seamlessly, enabling you to set up and host virtual sessions effortlessly.

Your strong communication skills are evident, ensuring effective interactions during virtual sessions. You possess the ability to articulate ideas clearly and actively listen to participants, fostering engaging discussions in the virtual environment.

Your problem-solving abilities are noteworthy, allowing you to troubleshoot technical issues swiftly and ensure smooth communication experiences for all participants. Your aptitude for identifying and addressing challenges efficiently is an asset to the role.

Your adaptability is apparent, as you eagerly embrace new technologies and platforms. Your enthusiasm for staying updated with the latest advancements in virtual communication sets you apart.

Collaboration comes naturally to you, as you possess strong collaboration skills and work effectively with team members, Project Managers, and Leads. You understand the importance of working together to achieve project objectives and maintain positive working relationships within the organisation.

Your knowledge of project management principles, including project plans, schedules, budgets, and expenditure tracking, is impressive. Your familiarity with project management practices equips you to contribute effectively to project management systems.

Attention to detail is one of your strengths, as you meticulously maintain accurate project information.

You prioritise data integrity within project management systems, ensuring that all pertinent project details and costs are captured and recorded accurately.

With your exceptional skills, you are the ideal candidate to fulfill the responsibilities of this role, making a significant positive impact on virtual interactions and project management within our organisation.

Benefits

• HMO healthcare for you and your dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).

Perks

• Potential Access to Over 50 Locations Throughout the Philippines for Work-From-Home or Work-On-Site Options.
• Monthly Social & Wellness Activities
• Member Wellness Program
• Milestone Gifts
• Birthday Cake
• Paid Birthday Leave
• Welcome Gift Packs
• Work Anniversary Gifts
• 13th Month Bonus
• Year-End Party
• Christmas Hamper
• Shift Time
• 7:00 am to 4:00 pm, Manila Time, Monday to Friday 

What’s Next?

Click the Apply button, attach your CV, and complete the questionnaire!

As this is an urgent requirement, if you want to fast track your application, complete your application online and connect with Ires Salandanan at https://www.linkedin.com/in/iressalandanan/.  

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