- Seeking 2 eCommerce Customer Care Representative with fashion/clothing experience for a rapidly expanding retail eCommerce label founded in 2015.
- The brand promotes self-expression and positive influence and focuses on offering reasonably priced, high-quality swimwear using Shopify and Gorgias platforms.
- The offer is inclusive of a laptop + Internet allowance + HMO for you and your dependent within the first month (with Covid insurance coverage)
- HMO healthcare for your staff member (with COVID insurance) and one dependent.
- PHP 45,000 – PHP 50,000 per month
- 2-month training period from 5:00 am to 2:00 pm Manila time Monday to Friday, with permanent schedule modifications after completion.
About the Company
The company was founded by two travel enthusiasts who shared a passion for stylish and high-quality swimwear. In 2015, they started with a small collection of bikinis sold on their website. They quickly gained popularity, with their swimwear being sold in mainstream stores by 2016. The brand has a commitment to ethical and responsible practices and offers affordable swimwear that feels like a second skin, with unique prints and soft solids. Their mission is to inspire women to live life to the fullest and sparkle.
About the Role
As an eCommerce Customer Care Representative, you will oversee the handling of daily online customer inquiries, encompassing various aspects such as order completion, shipment, delivery, troubleshooting, product suggestions, sales maximization, and return procedures. Your primary focus will be to maintain a superior level of service quality and customer contentment by proactively identifying and resolving issues, and working closely with the team to attain the set customer service goals.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner through Gorgias
- Assist customers with product selection, orders, returns, and shipping
- Manage online store chat function and handle order preparation and urgent tickets
- Provide product knowledge and stay up to date with processes to ensure efficient management of orders and shipments
- Collaborate with the team to improve systems and enhance customer experience.
Position Prerequisites
- Prior experience in fashion/clothing eCommerce customer service is a must-have
- Excellent verbal and written communication skills
- Willingness to learn and develop skills
- Familiarity with Loop and Shopify is preferred but not required
- Strong attention to detail, organization, initiative, and problem-solving skills
- Results-driven with the ability to meet and exceed performance indicators and deadlines
- Strong conflict resolution skills to create positive customer experiences
Benefits
- HMO healthcare for you and your dependent (with COVID insurance)
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
Perks
- Potential Access to Over 50 Locations Throughout the Philippines for Work-From-Home or Work-On-Site Option
- Monthly Social & Wellness Activities
- Member Wellness Program
- Milestone Gifts
- Birthday Cake
- Paid Birthday Leave
- Welcome Gift Packs
- Work Anniversary Gifts
- 13th Month Bonus
- Year End Party
- Christmas Hamper
- Laptop and Internet Allowance
Shift Time
- Training period for 2 months – 5:00 am to 2:00 pm Manila time, Monday to Friday
- After training, there will be permanent modifications to the schedule.
What’s Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement, if you want to fast-track your application, complete your application online and connect with Allyssa Camo at https://www.linkedin.com/in/allyssa-c-51aa85152/.
Refer a friend or your former colleague to join our growing Filta family and get 10,000 pesos per successful hire!
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