Customer Support - Web Development / Support Engineer - Indefinite Contract
Colombia, COL

Customer Support - Web Development / Support Engineer - Indefinite Contract

We’re encouraging you to refer a friend or your former colleague to join our growing Filta family! 

What’s in it for you?

For every successful referral, we’re rewarding you 750,000 Colombian Pesos! (That’s 375,000 COP on the 2nd week of your referral and another 375,000 COP after regularization)

There’s really no limit in referring, so refer as much as you can!

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  • Join a proven, high growth tech start-up with offices in the United States, Australia and the Philippines and in Colombia
  • Exposure to the best eCommerce brands globally and the rapidly growing Shopify ecosystem.
  • Indefinite Contract

 

Want to work for a customer-marketing platform trusted by 1,000+ of the world’s fastest-growing consumer brands like Kim Kardashian’s brand, SKIMS? The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.

This role will provide a forward-thinking and passionate Support Engineer with the opportunity to shape the customer support function and deliver an awesome user experience in the North American region within a fast-growing team, dedicated to creating amazing products.

 

You’ll work for the US Development Manager and support the USA Sales and Customer Success teams to deliver outstanding customer support by:

  • Providing first-level support; assisting customers with general and software related queries, instruct users on how to use new features and troubleshoot issues that have been reported.
  • Coordinating and resolving incidents and when necessary escalating them to the development team.
  • Completing onboarding tasks, including; front-end development (HTML, CSS), software setup, data migration and user walk-throughs.
  • Contributing to the maintenance of the internal technical documentation and customer-facing knowledge base.
  • Aiding the development of features by completing development, testing and QA tasks.

 

To be successful:

  • You will have at least three years of experience in a similar role with a strong customer support background (mainly chat & email)
  • You will have commercial experience using front-end technologies such as HTML and CSS
  • You will have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
  • You are confident at troubleshooting, debugging and problem-solving.
  • If you have experience with Shopify, that is a bonus!

 

Benefits and Perks 

  • Year-round employee support for personal and professional needs by accredited life coaches & employee experience specialists 
  • Monthly social activities to build professional networks with like-minded industry professionals 
  • Individual birthday cakes and other milestone celebrations 
  • Career guidance & growth sessions 

 

Shift Time

  • 10 am - 7:30 pm Mon- Fri (Work from Home)

 

What’s Next?

Click the Apply button, attach your CV, and complete the questionnaire to be considered.

Please note you must be a Colombian citizen and submit your application in English.

As this is an urgent requirement, if you want to fast track your application, please email Andrea Villa at andrea@filtaglobal.com